“The ability to systematically capture customer feedback, insights and data using their unique approach and then assemble highly relevant customer experience stories for sales teams, is priceless.”
Our innovative cloud-based StoryDiscovery Platform enables you to capture real customer stories at scale … 24 / 7 / 365 … surfacing and arming your salespeople with hundreds of fresh, new stories every year.
CAPTURES
Real Customer Insights
With our cloud-based StoryDiscovery Platform, you can elicit customers to share their insights, experiences and feedback with your company on their terms. As customers engage, they are taken through an interactive, video-guided process by leaders from your company. To share their story, customers simply click on the microphone and speak directly into our cloud-based platform. This highly personal and engaging process makes it fast and easy for them to share different dimensions of their experience with your company. Our platform even secures authorization and release of the story so it can be shared in sales and marketing activities.
Capture Real, Authentic Stories from Your Customers on a Continual Basis.
Personal and engaging video-guided process.
The entire journey is positioned as a Voice of the Customer experience and is led by leaders from your company. Using personal and engaging video of your leaders, each customer is guided through the journey of sharing their story with your company. We capture “shared success” stories that fuel more effective sales conversations and “shortfall” stories you can use to remedy and retain customers for life.
Intuitive, efficient experience for customers.
Our platform can be tailored to capture the feedback that is most important to your organization and future sales success. The “journey-driven” experience makes it intuitive and easy for customers to share different dimensions of their story.
Customize to surface insights that matter.
Each phase of the journey includes multiple questions that you can customize to ensure stories contain the insights that you are after. Customers can type in their responses or simply click on the microphone and have their story dictated live on-screen for them as they share their experiences.
Secures attribution and authorization for use.
As part of our process, we also secure release and authorization of each customer story. This is done entirely online and provides you with legal approval to use each customer story in wide range of sales and marketing activities.
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